Hopefully, you won’t need to return an item, however, if you do, we aim to make the process as simple and easy as possible for you to exchange or refund your purchase.
By following the guidance below, you can help us to help you when a product is not what you expected or is faulty.
General Returns Information
You must advise us that you wish to return goods within 14 days of either the delivery date or collection from our trade counter.
All products need to be returned in accordance with the relevant instructions for products bought online or directly from a store (see our Returns Procedure below).
Products must be complete and in their original packaging along with any instruction leaflets and paperwork, they must also be unused and in a resalable condition.
Products must be returned within 14 days of advising us you wish to return them. Products must be adequately packaged to avoid damage whilst in transit, be contained within outer packaging and must not have carrier labels applied to the products or product packaging. Failure to comply may result in a reduction in the value of credit/refund we are able to provide.
Arrangements will be made to exchange, credit or issue a refund.
Products that have been supplied as ‘specials’ or have been personalised may not be returned or refunded, this also includes any cut to length cable, or items specifically ordered in.
We aim to process refunds and credit notes within 48hours of us receiving the goods back.
We reserve the right to charge business customers a handling & restocking charge.
Where products are faulty (other than goods which are physically damaged) these must be returned as soon as possible after the fault is discovered and must be returned within the applicable warranty period set out in the manufacturer’s guidance.
Any return should be made in accordance with the relevant instructions for products bought online or in a store (see Returns Procedure below).
The complete product must be returned unless, if agreed by GV-Electrical, a specific part may be returned.
Products returned within the warranty period will be repaired, replaced, credited or a refund will be issued.
Damaged, Short or Non-Delivered Goods
Any claim for a damaged or short delivered item must be made in writing within 24hrs of delivery. Failure to do so may invalidate any subsequent claim. If you experience goods which are physically damaged, where a delivery of goods is short or there is non-delivery of goods, please contact the Trade Counter by phone or via our website by clicking here and please have available your Order Number / Invoice Number and details of the issue.
For goods purchased online via our website or direct from our Trade Counter
Please contact us on 01484 841185 or via email at firstname.lastname@example.org and have the following information to hand stating the following information.
· Invoice Number
· Product Description
· Date of Purchase
· Reason for Return
Once agreed GV-Electrical will provide a returns note, this must be sent back with the returned goods along with you original proof of purchase. Unfortunately we will be unable to process any returns unless the goods are accompanied by a returns note and proof of purchase.
Once you have your returns note, you can either drop the returns off at the Trade Counter or send the goods back by post or carrier to:
Unit 102 Colne Valley Business Park
Items remain your responsibility until we receive them, therefore for your own protection we recommend you send the parcel via a tracked insured method, which requires a proof of delivery (e.g. Royal Mail Recorded/Special Delivery).
Once the goods have been received by us they will be inspected and you will be advised whether the products will be exchanged, repaired, credited or refunded.
We reserve the right to charge business customers a handling charge.
Your statutory rights are not affected by this guidance.